The files we give you are ready to go and when you download the file directly from the site, you should then take it directly to your machine. If you will try to open our file with your software, your preset software settings will take over and corrupt the file we provided to you on the site and will not sew correctly. If you alter the files we provide in anyway, we cannot guarantee the quality of the sew out as we have no control over your software settings. If you need a color change or need the design sized within 10-15%, we will gladly make those changes for you.

If the file type you posses is not listed, please contact our sales department at sales@oakmontgraphicthreads.com.

No. We will not use or share your information for any purposes other than for design requests. We do not sell or provide any of the information including email and physical addresses to any outside parties.

No, we do not use any typeset or stock fonts as part of our digitizing process. All orders are digitized by hand by one of our experienced digitizers.

There could be one of two things preventing you from uploading your artwork to the site. One issue could be that the file is too large to upload, If this happens please email us the artwork to order@oakmontgraphicthreads.com and it would be best to put a note in the order/quote letting us know you emailed the artwork because you were unable to upload it. The second issue that will keep you from uploading artwork will be that you forgot to mark/select something in the required fields. If you still have issues, please do not hesitate to give us a call 929-480-4361.

An edit is a correction to the digitizing file for a quality purpose or perhaps a color change is needed. A revision usually occurs when the original design/artwork is changed in any way after the design has been digitized to match the provided artwork. Edits are normally free, whereas a revision may constitute a new charge to make the requested changes, which prior approval is obtained before the revision is done.

Yes, if bad artwork submitted or if a previous sew-out is provided as artwork, this may delay the digitizing turnaround. Clean vector art is always best, because bad art will just delay the digitizing process as we may have to send the logo to our art department, so that clean vector art can be created for the digitizer to work off.

We email you the files through our direct mailing server also you can download the files from your account which you had setup with us for processing your orders and you will find your files under the order records. Please don’t hesitate to call or email us if you have any sort of issue to download the files.

Please use contact form to mention what problems you are facing (we will fix it as soon as possible).

We currently accept the following list of files types: doc, pdf, xls, jpg, dst, exp, ai, eps, ngs, gif, emb, docx, xlsx, cdr, bmp, tif, zip, psd and more. For more information please visit digitizing and vector file formats page.

PayPal is a trusted leader in online payments. We provide the option to use PayPal for clients who have PayPal accounts or would prefer to pay with their credit card through the PayPal system.

We offer our customer to provide their credit card information to our accounts department please do not fax or email us the credit card information because it is not a secure way. Our accounts department will call you to take the credit card information in regards to make a payment of your outstanding invoices.

Oakmont Graphic Threads does not digitize in one particular program, which allows us to provide a vast array of embroidery formats. Some of more popular format types we provide are the following: DST, EMB, EXP, NGS, MLS, CND, BARUDAN, TAJIMA, HAPPY, ZSK, PES, HUS, JEF, XXX. If you do not see your file type listed please let us know so that we can make sure that we can output to your specified machine.

When digitizing a design, we have to account for movement within your hooped fabric. In order to do this we will over compensate certain letters to allow for them to appear straight on your particular garments. The virtual pdf sew out may appear uneven, however we assure you that it will not appear that way when sewn.

Yes we do digitizing for puff or raised foam embroidery for hats.

Yes we do appliqué designs.

No. there is no charge to setup an account with us it is absolutely free.

No. Oakmont Graphic Threads is determined to provide you with the best possible embroidery file for your specific application. We consider edits to be corrections to the digitizing for quality purposes. If for any reason you are unhappy with the quality of your design, we will work with you to correct the problem. However, if you need a change to a design that is not quality related and requires new digitizing after the fact, there may be a charge to make the changes. We will notify you up front if any additional cost is necessary before making these kinds of changes.